TERMS & CONDITIONS
CUSTOMER CARE
It is the policy of Ruby Fabric Company to provide our customers with the highest level of customer service. We are committed to exceeding our customers’ expectations by providing them with timely, professional, and courteous service. We will work diligently to resolve any issues or concerns that our customers may have promptly and efficiently. Our goal is to build long-term relationships with our customers based on trust, respect, and confidence.
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To ensure that we provide the best possible service to our customers, we have developed the following customer service guidelines:
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We will always be professional and courteous when interacting with our customers.
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We will promptly respond to all customer inquiries and requests.
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We will keep our customers informed of any changes or updates that may affect them.
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We will take the time to understand our customers’ needs and expectations.
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We will do everything we can to exceed our customers’ expectations.
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PRIVACY & SAFETY
We only collect the mailing or email address that you provide for our personal marketing. We will never sell your information. We will never ask for personal information or payment through email or by phone. We collect payment through third-party banking for your protection and ours. If there is an issue with your order we will contact you directly.
Your privacy and safety is of the highest importance to our business.
WHOLESALE INQUIRIES
This is a feature we hope to establish soon.
I'd love to hear from you regarding your wholesale inquiries.
Please message me at rubyfabricco@gmail.com
PAYMENT METHODS
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Credit / Debit Cards
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PAYPAL